Valleywag has decided to initiate a “conversation” about a marketing vehicle that’s been going on for months, that involves many, many, A-listers, such as Om Malik and Mike Arrington, who use Federated Media to help serve ads. I’ll be honest — I noticed it months ago, but until Valleywag’s recent piece, I didn’t really put some of the dots together.
In a pinch, Federated Media has gotten their A-list roster to talk about, or participate in a “conversation” around topics that their advertisers sponsor. Case in point: Microsoft sponsoring a “conversation” around how “People Ready”, or Cisco sponsoring a “conversation” around “Human Network”. So, whats’s the “conversation” now?
- Valleywag alleges that this is no different than getting high paid actors to shill for companies or their products — and in this case, Big Bad Micro$oft.
- Neil Chase, of Federated Media, simply calls this the “birth” of Conversational Marketing, and congratulates himself (and Federated Media) in the smuggest way possible, by saying outright that “marketers to want to join the conversation … It can be done in ethical, responsible ways, and FM’s authors are among the first to figure out how to do it.”
- Om Malik finds that the questioning of his integrity is too sensitive an issue to be bandied about, and has simply dropped Federated Media advertising, and has apologized.
- Mike Arrington on the other hand, isn’t focusing on the conversational site, but how banner ads have now been served up with his quotes about the conversation. What’s wrong with banner ads, he asks — and chides Om Malik for backing down to Valleywag’s bullying.
- Fred Wilson (whose site also uses Federated Media), feels like this is a new world, and that he’s just happy to be participating in something new. Which somehow absolves him of any ethical actions (or inactions) he’s making. Right.
Well, this is all well and good.
I think none of them are getting the point, however.
At the heart of the matter isn’t the nuts and bolts of clicking, *nor* the fact, that, for example, any the A-listers are doing any outright shilling. You will not find, for example, Mike Arrington saying that “I love Microsoft”, or that “I made TechCrunch a Microsoft business”. Or, even, how their blogs will probably cover Microsoft.
(probably not consciously anyway).
And so, Valleywag is wrong in this way.
But its as Dave Winer has gotten out of John Batelle — Conversational Marketing … “its more nuanced” — and in fact, more insidious, I think.
Here’s why.
The conversations that Federated Marketing wants to host? Those are conversations around certain, specific, terms. In another time and place we’d call them “slogans”. What’s important, however, is that the companies which are sponsoring these A-listers to do off-blog “conversations”, are trying to “own” these slogans.
You can think of it as a branding exercise.
Microsoft wants to “own” the phrase, “People Powered”.
When you think of “People Powered”, Microsoft wants you to think of … well, Microsoft.
Its the same story with Cisco. It wants to own the phrase “The Human Network”, because it wants to associate it with all those feel-good qualities. When you hear “The Human Network”, it wants *you* to think of Cisco.
“Top of mind” qualities and all that.
The insidious part comes in next — that is, what Fred Wilson doesn’t seem to get, what Om Malik seems to be worried about implicitly without perhaps understanding why, and what Mike Arrington doesn’t seem to be focusing on.
(and perhaps what Neil Chase is so damn smug about).
Can I digress for a second?
Blogs are extensions of their blog owners and the bloggers who write there. I’ve often been asked about what I think about the buying and selling of blogs. Well, its an interesting business, but I think its terribly hard to separate the blog owner from the blog itself. When you buy a blog, unless the original author is coming with it, its hard to tell if the audience will continue because they were only reading for the blog author in the first place. Sure content is important, but so is his or her voice. Their style of doing things. Stuff only that they might know. And in that way, blogs are intimately related to their blog authors.
Back to the conversation at hand.
What’s insidious about things is that Federated Media feels good about hosting a “conversation” about a topic that is trying to be owned by a company. Bloggers might feel that since they’re not actually talking about it on their blogs, it somehow removes them from the connection. But it doesn’t. Especially if you talk about your blogging company as part of the conversation.
Yes, conversational marketing is ‘new’, but it has its roots in exactly what Nick Denton is clumsily alluding to.
Bloggers are not shilling outright for General Wallington’s Tincture of Rattlesnake (good for all of your ills), but what they are doing is indirectly lending their persona’s and their brands towards a concept — an idea and *phrase* — that another company is *trying* to own.
What’s the problem in that?
Only that if that these bloggers weren’t somehow compensated to do so, none of these bloggers would have initiated, or willingly participated in such an artificial conversation.
So, its almost like a company has come along and sponsored a conversation, right?
In principle, this is nothing different than PayPerPost.
Of course, the nuts and bolts are totally different. With PayPerPost, you are supposed to write an article *on* your site, and yes, there’s the whole bugaboo of having the article be positive, in-post disclosure and all of that.
Needless details.
At the end of the day, PayPerPost sells itself to its advertisers as being able to generate Buzz. All of the paid posting sites do. The fact you also get inbound links is a bit of a “secondary” benefit (that isn’t directly or primarily) sold [although its a great one from an SEO point of view]. With PayPerPost, or ReviewMe, advertisers can, essentially, buy blogs to try and initiate buzz.
Which is really what conversations are.
At its heart, the advertiser here is Microsoft. The want to create a conversation, not around its site, or around a product, but around a more nebulous concept. A phrase. A term. The Microsoft brand. So, it hosts a conversation, and pays, in a round about way, bloggers to write about that concept.
And in so doing, those bloggers are lending a part of themselves, a little bit of their authority, which is implicitly manifested in what they know, how they’ve gotten to be successful — but explicitly manifested by their blogs — to that idea.
Its more nuanced, for sure.
But its also more insidious.
Because I’ll wager that *none* of those bloggers even know what their contribution to a sponsored conversation even *means* (although I suspect that Om Malik might know): that A-list bloggers have a price. It is possible to pay for them to not only serve your ad, but to start a conversation *around* an idea. An idea that you’re trying to own.
They might not be explicitly endorsing that idea, but that very fact — that you can, in fact, purchase a conversation with the biggest players in the industry around an idea that you are trying to own — is the whole point. That they’re not doing it on their own blogs is immaterial, because they *are* their blogs, and when they lend their name and their idea to the conversation, its only bolstering that fact when they mention their experiences WITH their own blogs.
John Batelle’s right. Its not black and white. And for Federated Media, this is smart. Look at how much Buzz they’re getting.
On the other hand, I do think that, in principle, this is really no different than PayPerPost — as a purchasable tool to promote buzz. I’ve said for a long time that I’ve felt ambivalent about the issue, except where the future is for this kind of phenomenon.
Mike Arrington and now, Fred Wilson, and in the past, vapidly, by Amanda Congdon — they all agree on one thing. Blogging is “new”, and they feel that bloggers are not accountable to the same kind of standards that normal journalists are because its a different medium. Perhaps a self correcting one. One where the conversation is important, and not, perhaps, the connections *behind* the conversation. Or that they’re more important, but that as long as you’re willing disclose all should be forgiven.
Well, the funny thing is that it is exactly the spirit of being different is exactly what’s driving the paid posting phenomenon. And paid buzz to another degree. Mashable asked me what my 5 predictions for 2007 were? Its that the paid posting phenomonon was only going to go on the increase. And I stick to that position half way into the year, but I’ll broaden it to mean “paid posting as a means to generate buzz”. Paid buzz is something that is clearly expanding, and its something that’s so insidious that the folks who are involved with it, I think, don’t even know what they’re actually doing.
And as a parting shot, do *I* think there’s anything wrong with it?
Not really.
But if you’re going to do it, you should know about the association, the connection, that’s made in your readers mind about what you’re doing. When you are compensated, in a round about way, to participate in a conversation about a topic that another company is trying to own — in a conversation that you would never otherwise participate in? There’s a connection there. Its not as flagrantly obvious as you shilling for their products or services. John Batelle is right that way.
But there is a connection nonetheless.
And a judgement.
That your opinions — at least your ability to *start* a conversation (and what are blogs, but conversations) have a price. And that’s not such a bad thing, necessarily.
Just don’t castigate other bloggers or other industries when they try and do the same thing, but in a different way.


June 23rd, 2007 at 10:25 am | Permalink
[…] Tony Hung Filed under Blog by Permalink • Print • Email Related EntriesConversational […]
June 23rd, 2007 at 11:21 am | Permalink
[…] not a big deal, but a medium-sized deal. And as usual, my friend Tony Hung puts his finger on it in his post: this is not a “conversation” the way we would normally think of one, as much as Fred […]
June 23rd, 2007 at 11:21 am | Permalink
[…] not a big deal, but a medium-sized deal. And as usual, my friend Tony Hung puts his finger on it in his post: this is not a “conversation” the way we would normally think of one, as much as Fred […]
June 23rd, 2007 at 11:42 am | Permalink
it really is up to the blogger to see if they want to “sell out” . . . . it’s a tough act to balance between being genuine and being business savvy!
June 23rd, 2007 at 12:16 pm | Permalink
I think you’re right Tony, although I personally think that FM type of blogs (large traffic, well-known) are really not “real” blogs as so much as they are businesses.
“Real” blogs are regular folk, not places like Techcrunch with payrolls. Those are businesses. Businesses sell ads.
Been arguing this for years. Techcrunch ain’t a blog. Neither are many of those large type publishing niche content sites. Just because you have comments and use a CMS does not make you a blog.
It’s also all about expectations. I “expect” that a business will sell me ads. I do not expect that my friend/blogger will try to persuade me to like Microsoft.
Again, it’s all in your definition of blog.
June 23rd, 2007 at 12:29 pm | Permalink
As a marketing professional, I think branding is largely an exercise in futility, and this campaign is no exception. Here’s a link to an article on the topic you might like
On another note, I also find it highly amusing that to quite a few people, the phrase “people powered” is already branded — to erstwhile US Presidential candidate Howard Dean. Was Microsoft’s marketing department unaware of that, or do they think that the association is a good thing?
June 23rd, 2007 at 12:36 pm | Permalink
[…] not a big deal, but a medium-sized deal. And as usual, my friend Tony Hung puts his finger on it in his post: this is not a “conversation” the way we would normally think of one, as much as Fred […]
June 23rd, 2007 at 12:50 pm | Permalink
[…] over an ad campaign itself described as a conversation (a characterization that Mathew and Tony consider in some detail), and is quite a different approach than Fred is taking. […]
June 23rd, 2007 at 1:23 pm | Permalink
Blogs, especially successful ones, are newspapers. Media publications. The standards for advertising on a blog are the same as the standard for advertising in NYTimes.
Once people understand that, they will have a much clearer perspective of why this type of advertising is good or bad (and my opinion is that it’s neither: it’s a standard advertising affair and I see absolutely no problem with the wording or the way it’s been conducted).
June 23rd, 2007 at 4:04 pm | Permalink
Agree with yourself and Jim and Stan. I would add that if these big tech blogs aren’t really blogs anymore, more differentiation might be in order. Technorati doesn’t consider The NYTimes or CNN a blog.
The advertisers are preying on blogs’ reputation as a more objective or alternate voice. Blogs are easily going to walk into this scheme because they want money and will sell out their reputations. That is their perrogative to do so, but I reserve the term “flog” or “splog” for sites that are primarialy interested in advertising or pimping products and let that spill over into the content of the site.
June 23rd, 2007 at 8:42 pm | Permalink
Sounds to me like you’re breaking a story here. I think you’re right one one issue: it is a very insidious matter. There becomes a point when even the blog writer may not know whether they are saying something because that’s their opinion or because they feel influenced by and grateful for the attention of an established brand. Hmmm… would the brand drive?
For example, I hardly read any of Hugh’s posts these days. They seem to have become promotional pieces for Microsoft. And I already have my own opinion of the company and its products.
My definition of conversation does not match the prevalent one… also I do not put marketing in the same sentence with conversation. They are two separate things, definitely. Maybe I should do a post about that.
June 23rd, 2007 at 11:20 pm | Permalink
I agree. The big difference here is the participants. It was easy to diss the 2nd tier bloggers for daring to take money for Pay Per Post. Now its guys people like (Om Malik) and guys people fear pissing off (Mike Arrington), so everyone is scrambling to provide some cover for them/pretend this is much ado about nothing.
Seeing who reacts how will tell you which camp they are in :p
June 24th, 2007 at 1:34 am | Permalink
Tony you get my award for the best analysis of this whole fiasco. You are spot on to note that the participants are missing the key points which relate to how they are diminishing rather than enhancing “the conversation” with this approach and that in spirit this is too close to Pay Per Post for most people’s comfort.
June 24th, 2007 at 1:47 am | Permalink
Thanks Joe —
I think part of the issue is that its easy to see this as a black and white issue; and when you’re on the side of getting paid, its also easy to forget what its like to see from the other side.
Its not a question so much of disclosure, as John Batelle seems to be touting, so much as that of credibility in an evolving understanding of marketing in new media.
The difficulty is this attempt at trying, but really failing, at emulating, what is an organic kind of construct — a conversation.
You either have something that is an outright sponsorship with people plugging something away advertorial style.
Or you have something honest, real, with dissenting opinions, warts and all.
The latter, I think, is what a conversation is really about. Its what blogging is about, quite frankly.
And seeing the incongruency and misalignment between what the sponsors think is a “real” conversation and what actually *IS* a real conversation — which is compounded by the fact that the individuals participating are supposed experts *IN* conversation, as bloggers …
… well, you’re right.
Its just fake.
And the fakeness is what makes people question the integrity of everyone involved — from the sponsor, to the agent, to the participants.
(hey … I should have made that another post ;) )
June 24th, 2007 at 2:38 am | Permalink
Tony:
“…honest, real, with dissenting opinions, warts and all.”
Yes, that makes a good conversation. I’m skeptical that an advertising campaign can create this environment though I’ll try to be open minded while FM tries to do it.
[ insert advertisement here ]
June 24th, 2007 at 2:49 pm | Permalink
[…] Ready for conversational marketing please disclose yourself, or better yet just go away. OK, Tony’s got the great analysis of the trainwreck caused by what Federated Media is calling […]
June 25th, 2007 at 8:46 pm | Permalink
[…] lot of very experienced and intelligent people chimed in on Federated Media’s Microsoft’s campaign, but why aren’t these […]
June 26th, 2007 at 10:50 pm | Permalink
[…] Tony Hung is my hero, and here’s an amazing article on Conversational Marketing. All his articles are […]
August 3rd, 2007 at 2:45 pm | Permalink
[…] the less distractable bloggers suggest that Federated Media (coiners of the marketing-speak “three way conversation“) - of which Webb Alert (and TechCrunch) are a part - may be pumping other Federated Media […]
August 4th, 2007 at 1:14 pm | Permalink
[…] the less distractable bloggers suggest that Federated Media (coiners of the marketing-speak “three way conversation“) - of which Webb Alert (and TechCrunch) are a part - may be pumping other Federated Media […]
August 17th, 2007 at 6:17 am | Permalink
[…] to the platform and the business is very successful. It generates buzz, and in the words of Deep Jive Interests : [Buzz] is really what conversations […]
September 22nd, 2007 at 6:39 pm | Permalink
[…] a more in-depth opinion about why this is making me feel slightly off, check out Tony Hung’s take. He basically lays it on the table and says it’s no different than PayPerPost which many […]