There’s a brewing hubaloo over what Steve Rubel twittered in passing about his free subscription to PC Magazine: throw it in the trash. The problem? His company, Edelman, pitches PC Magazine all the time to try and solicit publicity on behalf of THEIR clients. The kicker? The president of PC Magazine, Jim Louderback, picked up on his Twitter. Mr. Rubel has since apologized, but its now gained traction in places like Strumpette, as Mr. Louderback pondered blackmailing all correspondence from Edelman.
If the First Law of Ambient Broadcasting discusses the importance of any given ambient message, the Second Law reveals who is listening.
And that is, “EVERYONE” …
Regardless of how important that initial message was.
If we use Twitter as the most popular ambient broadcasting tool du jour, we could debate about how important most Twitters are. And in fact, most Twitters *aren’t*, or rather, their importance is relative at any one time. But most Twitters are universally important only *sometimes*.
The kicker is that at *all* times, *everyone* is listening.
That is, you may not have a friends list in the thousands, but even so — it would be wrong to fool yourself. Each Twitter is broadcast on the home page. Each twitter is also broadcast on Twitterific. Furthermore, Twitters are archived, and I’m sure searchable through Google. Unlike instant messages, they aren’t private, and they don’t go away. There is a chance, just like blogging, that your public message will be heard by an unintendedly wide audience.
But unlike blogging, the ease at which you can produce ambient messages is positively scary. So scary that it should make command-and-control types quake in their boots and curl into a fetal position.
In fact, the “ambient” nature of it means you could do it anywhere. You (obviously) don’t have to be at a computer to do it. Not that being at a computer ensures any degree of thoughtfulness or sobriety (in the broadest sense of the term), of course.
But the corollary to “everyone is listening” is clearly “be careful what you say” — not only because of who is listening, but also because its so easy to say the wrong things and not have a chance to take them back.
While our understanding of Ambient Broadcasting is clearly nascent (pupa-like if you will) and evolving, the Steve Rubel incident has clearly illustrated the needs for mental boundaries as it applies to tools like Twitter. Twitter, and other tools for broadcasting your thoughts, opinions, and feelings in real time, clearly dance over the lines between one’s professional life and one’s personal life. And its different than blogging that way.
It takes time to blog. It may not take a lot of time — but certainly more than whipping one’s own cell phone out to post a text to Twitter. And in that time it takes for you to whip something up in your favourite blogging software, it makes you think, even for a second as you push “publish” — wait, do I *really* want people to read this?
Furthermore, blogging has been around long enough for there to be a discourse around what is acceptable “on” blog, and what’s acceptable “off” blog. Corporate blogs, CEO blogs, and cog-in-a-machine blogs all abide by some rule — stated or unstated — over what is acceptable to be published in a blog, even though we’re living in an age of supposed transparent media.
Twitter and its bretheren blur that line in a way that will require a new discourse, and new policies, internal and external, about ambient broadcasting.
Because everyone is listening, no matter how important you think what you’re saying is. And even if you don’t think its important, it might be important to someone else.
And that someone, as Steve Rubel has found out, might be important indeed.


April 17th, 2007 at 5:04 pm | Permalink
I’ll admit — I’ve never had much use for Steve Rubel. And it seems I only hear about Edelman when they’re apologizing for something (Wal-Mart Across America, anyone?). His mea culpa letter holds no water. Rubel can join Arrington, Calcanis, Scoble and their pompous loudmouth brethren in the category of people who read, fight with, comment upon and bring media attention to each other more than the rest of us care about all of them put together. For someone who’s spent his career in PR, Rubel seems to act/speak before thinking frighteningly often.
April 17th, 2007 at 5:23 pm | Permalink
Patricia,
I will say this for Steve. When he wants to, the man can really put together a good blog post. Check out his series on using Gmail as a hub for all of your communications. Really good stuff.
His abilities as a PR man? I don’t know. But what I do know is that from the lens of a fellow blogger looking *in* on what he does, I also agree — he always seems to be apologizing for what he’s done, or *not* done (in the case of Edelman’s Walmart fiasco).
Which, ironically, seems like bad PR. :P
Cheers
t @ dji
April 17th, 2007 at 9:29 pm | Permalink
Tony - I just gave you some link love on my post (http://www.centernetworks.com/a-very-serious-topic-communication). Your writeup is excellent (as always). We seem to be on similar paths in our thoughts regarding communications.
Thanks for the good read!
April 17th, 2007 at 11:46 pm | Permalink
Hey Allen,
Thanks for the kind words — glad you found some food for thought over here … its all I’m trying to do. ;)
Cheers
t @ dji
April 19th, 2007 at 10:19 am | Permalink
The Steve Rubel is a good object lesson in managing one’s enthusiasm - he was twittering so much and so excitedbly before the PC magazine debacle that even his greatest fans were complaining that he should give it a rest as they were getting tired of getting so many of his tweets. He did calm down and I’ve found his more selective tweeting useful and interesting. The trouble with something like Twitter is that it’s so easy and quick - as you point out - and it’s so easy to bash something out without thinking. And therein lies the problem.