The Truth About Viral And Social Marketing? Its All About The Sock Puppets.

by Tony Hung on November 22, 2007

Sockpuppets on YouTube

Over at TechCrunch a guest poster, Dan Acker Greenburg, has revealed how the company he works for creates viral videos on YouTube. Go and read the details, but it basically boils down to marketing tricks, and less to do with the content itself.

Wait — that doesn’t do it justice.

It basically boils down to manipulating structures within a social system to promote videos that are seemingly popular through an organic (i.e. “real”) sense of popularity.

Wait — that doesn’t really do it justice, either.

What it *really* boils down to is creating multiple puppet accounts, creating fake controversy to pump up the pageviews, and under-the-table renting of popular bloggers opinions on given videos, and / or the bribery of certain email list owners to pimp said videos.

Yeah, that’s about it.

Right now, the post is absolutely burning up TechCrunch with almost 200 comments, and you can bet there will probably be more. Mike Arrington himself seems a bit taken aback by how honest the post is, but is anyone *really* shocked?

Are your (or anyone’s) sensibilities *really* that delicate?

I mean, its been a year now since the Edelman Wal-Mart fake-blogger fiasco. And around the same time I was posting / ranting regularly about how Digg might or might not be manipulated.

In fact, one of my last thoughts on the topic was that the best marketers are going to be gaming Digg in a way that is not visible to most people; that Jay Adelson’s rhetoric about not having any submissions being manipulated were total hubris as well.

Bottom line is that this post pulls the curtain back on a phenomenon that any rational thinking individual would already suspect.

That is, when there is financial incentive and opportunity to game a system — even when that system has the appearance of being “open”, “transparent”, and built upon the goodwill and trust of its users (how typically quaint!) — someone will do it.

And the best of them will do it in such a way that no one else will even *know*.

At times like this I almost feel bad for Ted Murphy, one of the guys behind PayPerPost. Not just because I met him and he seems like a nice guy. But rather that he tried to build a business that was attempting to do something in a fairly open and transparent way, and with the new Google PageRank adjustment is getting burned for it.

Whereas guys like Dan Greenburg? They’re paying bloggers and list owners under the table where Google will _never_, *ever* be able to tell, and they’re making out like bandits. And that’s besides the practice of creating puppet accounts to pimp their “viral” marketing tactics.

Again, am I surprised and shocked? Not really.

But I think we should all take anything that seems viral and organic with a grain of salt these days. Because no matter how “real” something popular seems, there just might be a marketing or PR firm behind it.

There’s nothing intrinsically good or bad about it (but, really, mostly bad), but clearly in an age of “social media” and “user generated” content, there’s a strong case to be made for new media literacy.

And guys like Dan Greenburg, and this post in particular, need to be made case example number one.

13 comments

well done doc!

by allen stern on November 22, 2007 at 11:29 pm. #

Thanks Allen :)

by Tony Hung on November 23, 2007 at 12:10 am. #

[...] good doctor sums up the article better than I ever could, "That is, when there is financial incentive and opportunity to game [...]

by Viral Videos = The New Paid Post?  »TechAddress on November 23, 2007 at 12:33 am. #

Amen. Critical thinking and media literacy are two of the most important things we ought to be teaching in school. They’ll only become more important in the next hundred years.

I disagree that there’s not anything intrinsically good or bad about this stuff. Clearly being deceptive, duplicitous and using tactics like bribery is bad behaviour.

by Darren Barefoot on November 23, 2007 at 8:28 am. #

[...] hard to believe that everyone is so shocked at this company’s “astro-turfing” and “sock puppet” approach. Use thumbnails for your video that include shots of women who are only partially clothed? Wow. [...]

by Video secrets revealed! Give me a break - - mathewingram.com/work on November 23, 2007 at 8:48 am. #

The whole thing is stupid because “going viral” is a complete waste of time in the manner they describe.

Going viral like http://www.willitblend.com is the right way.

Stuffing hot chicks in a lame videos to get views is just dumb, and views don’t translate into anything. Those studios got ripped off big time.

As I said on my blog Tony, chasing viral is about as dumb as chasing web traffic.

by Jim Kukral on November 23, 2007 at 11:46 am. #

@Darren — me saying its neither a good or bad thing was said in jest; as a Canadian I find it inherently difficult to criticize … unless its done in a passively aggressive way, of course (hence my parenthetical “but probably mostly bad”)

Cheers ;)

by Tony Hung on November 23, 2007 at 1:14 pm. #

@Jim — no question that there are many other considerations that are worthwhile thinking of … including conversation rates (to a landing page, to someone actually doing something — signing up, purchasing things etc) and actual brand recognition. Which is something I ranted about in broad terms during the Dove “Real Beauty” campaign, although this is clearly something very different.

by Tony Hung on November 23, 2007 at 1:16 pm. #

“Mike Arrington himself seems a bit taken aback by how honest the post is, but is anyone *really* shocked?”

Yeah, I thought that was cute of him. Nice nieve-acting oh-noes! on his part: “I will post a longer response to this later, but frankly I’m disgusted by this.”

And I love how they block my trackback — guess I bitch them out too much. Go figure. Pussies.

by King Tut on November 23, 2007 at 4:00 pm. #

“Mike Arrington himself seems a bit taken aback by how honest the post is, but is anyone *really* shocked?”

He ain’t shocked.

He’s putting on his “I’m on the “working man’s” side. How dare they?!! We’ll get to the bottom of this! oh noes!” face…they banned my blog cuz I destroy them ;p

by King Tut on November 23, 2007 at 4:04 pm. #

[...] Tony Hung has a good post on this as well…. a choice bit: Mike Arrington himself seems a bit taken [...]

by Wildfire Strategic Marketing | (3i) » The great viral swindle? on November 25, 2007 at 12:20 pm. #

i defenitely favour this method compare to other PPC ad.. infact there was a sosial marketing experiment done by MarketingExperiments.com which shows Social Marketing campaign yielded a 1,427% greater return on their investment, then if they ran a Google adwords campaign over a 12 month period..

cheers
Azlan
Online Business with a kampung boy

by azlan on December 3, 2007 at 6:12 pm. #

thanks for all.

by sex shop on May 16, 2010 at 6:29 am. #

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