UPDATE: Arrington’s Umbrage Continued — What MothersClick’s PR Firm Told Them NOT To Do

by Tony Hung on November 3, 2006

Has MothersClick blacklisted themselves?So in my own haste to write down my own humble thoughts about Mike Arrington and the current bash-a-thon (or love-a-thon, depending on your point of view), I neglected to pore over a few details.

Namely, that MothersClick had some sour grapes over the cold shoulder and not getting “Crunched”, despite numerous efforts at getting Mr. Arrington’s attention (clearly, they didn’t stroll out Miss Universe-quality material — and Mike? You’re never going to live that down)

And — that sour grapes had turned into down right venom at Mr. Arrington “Crunching” the hell out of their competitor Maya’s space, who may or may not have had personal connections with Mr. Arrington himself (perhaps Maya’s goods are Miss Universe quality? — What did I tell you? Not living that down, Mike).

Well, ever wondered what MotherClick’s PR firm told them to do?

In light of Edelman’s blogging buffoonery, one wonders what sort of angle / spin / story / act / strategy / song-and-dance that PR firm tried to opine on what was the best way of approaching and managing Mr. Arrington.

Even though MothersClick had done all the right traditional marketing maneuvers at that PR firm’s behest, it sounds like they were still utterly obssessed with getting Crunched.

[ASIDE: PR Squared doesn't mention their client by name -- so sorry for outing you on this one, but its all over the blogosphere]

So, what was their counsel?

Surprisingly level-headed. It sounds like they told him to let it go.

In fact, though, our advice to the client PRIOR to the incident was, “Your judgment is impaired. Step away from the keyboard. Leave TechCrunch alone. Let Arrington run his blog, you should go run your business.” The client agreed, but later suffered a late-night spasm of righteous indignation — near an Internet connection.

But at this point, their client went off the deep end:

But the client was obsessed with TechCrunch. Without consulting their SHIFT team, the company’s founder left a critical comment at TechCrunch. The client basically questioned Arrington’s integrity. This comment got picked up by ValleyWag. Which got picked up by Digg. Which led to Mr. Arrington posting at-length in defense of his integrity.

Furthermore, their opinion has been thusly:

Our advice AFTER the incident was, “Apologize. Publicly. Now. Then, step away from the keyboard. Throw yourself on the mercy of the blogosphere and cross your fingers.”

Well, that’s what I love about the blogosphere; you never know who’s blogging, and what they’re going to blog about.

The issue around Mike Arrington’s latest rant has drawn its share of controversy from both sides; some saying that Mr. Arrington is far too arbitrary bordering on elitest, while others congratulate him on the work he’s done, arguing that he can do damn well as he pleases.

The piece that set Mike off is a perspective we haven’t seen yet — and I’m curious to see where the blogosphere falls on this issue as well; clearly MothersClick is largely unrepentant for their opinions in spite of what their PR firm suggested.

But IS apologizing the right thing to do?

I guess if I was in public relations and I KNEW there were only a few key “kingmakers” in the web2.0 realm, I would also lie prostate and beg for forgiveness as well. If TechCrunch is noticeably arbitrary in who it reviews, then I sure as hell wouldn’t want to be cast in any black list (if such a list exists … hmmm … I wonder if that list does exist?)

That is, if Mike Arrington’s role is more than a blogger with pithy posts (or seemingly pithy posts), but someone with real connections, his ire, like any other “real” A-lister could have dramatically dire consequences.

If VC / Angel funding and the Crunch / Malik / Marshall crowd is as tight as the old boys club it seems to be, then its not a far stretch where you could envision someone saying (while brandishing an indigant fist in the air) “they’ll never work in this town again!”

So I understand where the PR firm is coming from.

No matter what happens to MothersClick, they’ve still got clients to represent — and they’ve still got to play in the same pool as last time, no matter how it might be tainted with another client’s metaphorical waste products.

On the other hand, there’s something to be said for standing up for yourself and what you believe in. And in many cases, your integrity is the capital that trust is built on — which is the only real currency in the blogosphere anyway.

Question is – is it worth getting anti-crunched?

9 comments

This is interesting – I hadn’t seen the PR firm post until now.

I actually don’t hold any ill will towards the company. They left an emotional comment. No problem – people are emotional about their startups and that’s one of the things I love about entrepreneurs. I left an emotional response comment, but then took it down. I have the power to do that, they can’t on TechCrunch. So I get to play by different rules that they do (on my blog), and that isn’t entirely fair.

And I let the valleywag post go. And the Digg post. And the comment in digg by a company employee (or appears to be) that really got nasty.

Hell, I was on vacation.

The point where I popped was when the Sydney Herald emailed, and I unloaded all of my frustration on that poor reporter.

I regret that now.

But we’re all human.

And I wouldn’t be surprised to see a post on MothersMilk MothersClick on TC sometime soon.

by michael arrington on November 3, 2006 at 2:42 am. #

Well, I thought I heard something pop when you dropped the F-bomb on that Crunchnotes post.

Not being the “F-bomb” type (I leave that to Duncan Riley — dude, I am joking!) I was a little stunned by the emotion, but as you say, that’s the way entrepreneurs are … ;)

And isn’t it MothersClick? (not MothersMilk)?

Last question — if you’re going to answer — if MothersClick is going to get crunched soon, isn’t that setting a bad precedent?

Isn’t it like giving into a hostage takers demands?

Will the next startup that you don’t profile throw a hissy fit on the Wag, so you can profile them as well?

Cheers
t @ dji

by Tony on November 3, 2006 at 2:53 am. #

no, not at all. But at the end of the day I don’t want to see a startup prostrate themselves just because they feel like they have to for PR reasons. That’s a serious abuse of power and I’m not interested in that.

If you take what I say at face value – that I love startups and the entrepreneurial spirit – then it should make sense. I’m not going to shoot a company for one mistake. If that was the standard I’d have been dead long, long ago.

by michael arrington on November 3, 2006 at 3:35 am. #

[...] Tonight I came across a post by their PR firm that is infinitely interesting to me (via DJI, a really excellent blog). [...]

by CrunchNotes » Sorting Through the MothersClick Mess on November 3, 2006 at 3:51 am. #

Well, there you go folks — right from the proverbial horses mouth. But seriously, I’m glad to hear you saying that, and that you ‘ll try and take the high road when given the chance.

Hell, look at the whole TechCrush thing — it blew over, and it didn’t have to come to legal blows because you were able to work things out.

What I’d REALLY be interested in is hearing how PR execs feel about your position though. Would they ever counsel their clients to … eh … prostrate themselves to you, or any of the A-listers?

Todd Defren? Are you listening? :)

by Tony on November 3, 2006 at 3:53 am. #

Hi Tony –
Yep. Listening.

As I said on another blog about this issue: It’s kind of like when your own child does something naughty. You worry about how it reflects on you as a parent, even if the kid’s behavior flies counter to all your parental advice. It sucks. At the end of the day, all I have is my name/integrity, which must be balanced by the need to pay the bills – which means that my name/intergity is hostage to the behavior of others.

As for how I feel about Arrington’s position: I think Mike has been spot-on all along. I don’t say that to kiss ass, but sheesh – it is his blog and he has always been open about his interests and policies.

Would I recommend prostrating before an A-lister? Yes: if you pissed them off by your own foolish actions, a la Mothersclick. Just as I’d suggest you prostrate yourself before ANYONE whom you’ve pissed off by being a jerk (A-list or Z-list). We never recommend kowtowing for kowtowing’s sake. Getting on an A-list blog is akin to getting in the WSJ: it’s great if it happens, but, you can still get plenty successful by taking a bottom’s-up approach.

It’s been my experience that you reap what you sow/get what you deserve. In this case, Mothersclick deserved a kick in the ass. We’ll see what SHIFT deserves out of this mess. To your point, I think we were level-headed and sincere and hard-working. Sometimes, even that ain’t enuff.

by Todd Defren on November 3, 2006 at 8:41 am. #

p.s. – No worries on “outing” our relationship with Mothersclick. As you’ll see if you return to my blog, I noted it this morning in an update. I did not originally provide the links because the client seemed genuinely sorry after-the-fact and I did not see a need to pile-on.

by Todd Defren on November 3, 2006 at 8:42 am. #

Far be it from me to support a competitor (kidding, Todd!), but SHIFT handled this exactly the right way. Let’s not overplay this whole prostrating yourself thing. MothersClick screwed up. When you screw up, you should own up. That’s true not just in PR, but in life.

As far as the “A-list” bloggers go, I take the point about an old boys club being created. I don’t like it because it makes my job harder, but I accept it. Mike, you do have more power than others and, while I truly appreciate you not wanting to abuse it, you still need to be discriminating. That’s your job, it’s why your readers are fans. Not only that, but it is perfectly fine for you to be biased. You have disclosed it and are under no editorial obligation to be “neutral” (the debate over whether that truly exists in MSM is for another time).

We (PR people and the companies we represent) may not like the rules, but it was our choice to enter the game.

by JesseCiccone on November 3, 2006 at 9:08 am. #

Todd — Thanks for stopping by.

Some folks are of the opinion that discretion was the better part of valour (another Todd, I think … ;) — but I think the way things turned out it may have been for the better.

You can call Mike Arrington many things, but when the crap goes down, he’s only a phone call or email away from working things out (see TechCrush)

It may be one to write up as a case study one day — not in so far as what MothersClick did, or what you didn’t suggest, but how it was worked out.

In the end, everyone was able to work it out amicably, publicly and transparent-a-ly (not a word, but you know what I mean), with your post not being the point of damnation for MothersClick …

… but perhaps the turning point for salvation.

(too religious? you’re right, a little :)

Cheers
t @ dji

by Tony on November 3, 2006 at 7:51 pm. #

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